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TRANSPARENCY AND INFORMED CHOICE

The sector-wide requirements to provide certain information to help consumers make their choice of lawyer apply to all CLC lawyers. The CLC has published an Informed Choice Toolkit, which includes templates to display information. The information needs to be in a

prominent place and be accessible. Generally, it should be available with one click from the homepage. Quote generators are popular and a good way of providing tailored information, but firms must not require users to enter contact information before receiving a quote, unless compliant

costs information is prominently displayed elsewhere on their website. Firms that do not have websites are not exempt from these requirements. They must be able to provide the same information in a short document by email, post or in person.