|CookieConsent||https://www.clc-uk.org/||Stores the user's cookie consent state for the current domain||1 Year||HTTP|
|_ga||https://www.clc-uk.org/||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||1 Year||HTTP|
|_gat||https://www.clc-uk.org/||Used by Google Analytics to throttle request rate||Session||HTTP|
|_gid||https://www.clc-uk.org/||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||Session||HTTP|
|collect||google-analytics.com||Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.||Session||Pixel|
|GPS||youtube.com||Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.||Session||HTTP|
|VISITOR_INFO1_LIVE||youtube.com||Tries to estimate the users' bandwidth on pages with integrated YouTube videos.||1 Year||HTTP|
|YSC||youtube.com||Registers a unique ID to keep statistics of what videos from YouTube the user has seen.||Session||HTTP|
CLC-regulated firms generated just 4% of the total handled by Leo, but the levy is a significant cost of regulation; in 2021/22, it made up £686,511 of the CLC's budget of just over £2.2m.
In light of the ombudsman's rising costs, we have decided to introduce an element of proportionality that means those generating work for the ombudsman will pay more. As a result, we have separated out the cost of Leo from other practising fees.
In the current practising year, we have charged 30% of the levy payment to 83 firms on the basis of Leo usage. We will increase the proportion to 80% over the next four years. We expect that this will incentivise firms and individuals to deal with complaints in a more timely and effective manner.
Watch a webinar from the Legal Ombudsman on managing complaints here.