As well as our FAQs we are collating additional material for practices on Covid 19 below. These show the current position, which is kept under continuous review and we will update if and when circumstances change.

faq

FAQ’s for practices

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Working safely during COVID-19 pandemic

The Government have begun to issue guidance to help employers, employees and the self-employed in the UK understand how to work safely during the coronavirus (COVID-19) pandemic. The Guidance for people who work in or run offices, contact centres and similar indoor environments can be seen here.

To support this the BSI, in its role as the UK’s National Standards Body, has published new safe working guidelines to help businesses manage a safe return to work and reoccupation of their facilities.

It provides a framework for business owners, senior leaders, managers and workers to protect people at work from the ongoing risks related to the coronavirus, and much of the advice and guidance will be useful to property industry businesses.


Regulatory Fee deferral scheme

The CLC shares the Government’s determination that businesses that were sound before the coronavirus restrictions came into force should emerge from this period in good shape and able to support the national recovery effort. Although the CLC expects the home moving industry to bounce back in the longer term, the short-term economic effects of Covid-19 are likely to be particularly difficult for the conveyancing sector.

As a result, the CLC Council has determined to support the practices it regulates by giving them the option to defer payment of their Practice Fee and Compensation Fund contributions for April, May and June. Most CLC practices pay by monthly direct debit and the scheme is open to those practices.

Firms deferring their payments in this way will be given the option to repay the deferred fees over either four or 12 months, starting in July 2020.

Practices which can apply have been sent a questionnaire.  If  a practice has not received the email please contact the practice’s Regulatory Supervision Manager (RSM) at monitoring@clc-uk.org

See more on the scheme’s FAQ page here


Government advice on home moving during the COVID-19 pandemic

The government has amended the coronavirus (COVID-19) regulations so people who wish to move home can do so.

They have published Guidance to provide important public health information to ensure that moving home and key activities around this, such as viewing a property, can happen safely.

They make clear that all businesses should follow the government’s latest guidance for employers and businesses on coronavirus and safer working guidance. We would particularly draw your attention to the advice for people who work in or run offices, contact centres and similar indoor environments which can be seen here.

The specific guidance for Conveyancers in the home moving guidance says you can open for business and can take on new instructions. You should make sure your clients are aware of the differences in completing transactions during this period.

Cross-industry Guide

A cross-industry guide has been published to support the Government’s guidance. The collaborative industry guide sets out in detail how home moves can take place while still fully complying with social distancing measures and Public Health guidance.

The guidance, approved by the CLC, was developed collaboratively by the residential sector and professional organisations’ representatives.  Specifically, it is relevant to property agents, mortgage advisers, property managers, property lawyers/conveyancers, surveyors, energy assessors, home removal, and also associated professionals such as those contractors involved in property development, management, and the home moving processes in the UK.

 


Conveyancing industry stakeholder support

Conveyancing industry bodies including the SLC and the Conveyancing Association, with the support of Government departments including the Land Registry, have published industry-wide guidance to help conveyancers assist clients and comply with the latest Government Regulations and Guidance on home moving. This additional Guidance covers four key areas:

  1. Amending existing contracts.
  2. Advice for clients who have already exchanged contracts.
  3. Advice for clients who have not yet exchanged contracts.
  4. Advice for clients who have to move during the current restrictive period.

The full guidance is available from the download section on the front-page of the Conveyancing Association website.

Additional sector-specific guidance has been prepared by the Law Society, the Society of Licensed
Conveyancers, CILEx, the Bold Legal Group and the Conveyancing Association to support the recently published cross-industry guidance .

This guidance is applicable to both England and Wales, but the regulations and guidance relating to the re-opening of the market issued by the UK government and referred to in this guidance apply only in England.

This guidance applies to owner-occupied homes and to second hand, rather than new-build, homes.

Additional information is available on the Conveyancing Association website.


Legal Sector Affinity Group

The Legal Sector Affinity Group (LSAG) has issued advice for legal practices on preventing money laundering and terrorist financing during the COVID-19 pandemic.

Practices should refer to the advice for guidance on the risks arising, identification and verification (including digital identification services) and other issues including training requirements and policies, controls, and procedures.

The LSAG advisory note reminds those in scope of the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended) that they must still comply with the statutory requirements at all times, including performing an appropriate level of client due diligence (CDD).

The advice note can also be found in the CLC’s AML toolkit along with other guidance and resources to support AML compliance.

CLC Guidance Note

To support you in carrying out of client due diligence while you are not able to meet clients in person and view physical identify documents we have produced a guidance note on using digital ID&V methods that provide you with robust assurance that a client is who they claim to be. This Guidance Note summarises previous guidance from the CLC and the Legal Sector Affinity Group (LSAG) COVID-19 advice on identification and verification (ID&V).

To support this guidance note we have recorded a webinar you can view here (registration required).

UKFIU SAR Glossary Codes and reporting routes

The UKFIU has implemented three new SAR Glossary Codes for reporters as a result of the increased threat posed by organised crime groups (OCGs) seeking to exploit the COVID-19 situation by means of fraud. The Codes are to be used immediately

The Glossary Codes Note document can be found on the NCA website at: https://www.nationalcrimeagency.gov.uk/who-we-are/publications/443-sar-glossary-codes-note-april-2020/file

The Glossary Codes and Reporting Routes document can be found on the NCA website at: https://www.nationalcrimeagency.gov.uk/who-we-are/publications/442-sar-glossary-codes-and-reporting-routes-april-2020/file

 


Our approach to compliance

We seek to ensure that CLC practices provide high standards of consumer protection by taking a regulatory approach designed to support client-focused and innovative businesses. If we identify issues or concerns, we will look at how regulated practices and individuals have sought to comply with regulatory and legal requirements. We will take a proportionate approach where we are satisfied the practice has been trying to act in the best interests of the client.

Practices are reminded to liaise with their RSM if they have questions or queries and as new issues arise.


Business support

The Government has set out a package of measures to support businesses through this period of disruption.

This includes:

You can find details here.

Bounce Back Loans

On 27 April the Government announced a government backed loan scheme for small business which is now open for applications. Businesses will be able to borrow between £2,000 and £50,000 and access the cash within days. The loans will be interest free for the first 12 months, and businesses can apply online through a short and simple form.

Business Support FAQs

Frequently asked questions for businesses and employers, on business closures and stay at home, and on the self-employment income support scheme, are available on the business support website.

Coronavirus Job Retention Scheme
Guidance for employers on the coronavirus Job Retention Scheme has now been published. Following an amendment to the scheme, employers can claim for furloughed employees that were employed and on their PAYE payroll on or before 19 March 2020. On 12 May, the Chancellor announced that the Job Retention Scheme will be continued until the end of October.

Coronavirus Statutory Sick Pay Rebate Scheme

From Tuesday 26 May 2020, small and medium-sized employers, with fewer than 250 employees, will be able to apply to recover the costs of paying coronavirus-related Statutory Sick Pay (SSP) payments they have made to their employees.  

Employers will be able to make claims to the Coronavirus Statutory Sick Pay Rebate Scheme through a new online service. Employers will receive repayments at the relevant rate of SSP that they have paid to current or former employees for eligible periods of sickness starting on or after 13 March 2020. 

HMRC has published online guidance which includes information about who can use the scheme and the records employers must keep. Click here to find out more. 

Companies House

Companies House have announced that businesses will be given an additional 3 months to file accounts to help companies avoid penalties as they deal with the impacts of COVID-19. Full guidance on applying for an extension can be found on the Government’s website

Wales

The Welsh Government is providing support for businesses based there. Information can be found on their website.

HMRC

HMRC has a set up a phone helpline to support businesses and self-employed people concerned about not being able to pay their tax due to coronavirus. Details here. Please note the HMRC have changed the number for the helpline. It is now: 0800 024 1222

They are also publishing videos and webinars to support employers.

Other support

The Society of Licensed Conveyancers has produced a special guide to on the support available to business which can be viewed on their website.

The trade association for the finance and banking industry, UK Finance is collating information for businesses as to how the banking and finance industry will be able to support them to access the finances, support and guidance they need.


HM Land Registry

The Land Registry has announced changes in procedures.

Most services continue as normal. In response to questions raised by their customers as a result of COVID-19, they continue to review their practice, policy and procedures regularly and as a response:

Please check this page for any further updates.”

Practice Guide 63

The Land Registry has updated Practice guide 63: Land Charges-applications for registration, official search, office copy and cancellation with a new section 6.1.3 being added following a change of practice to allow most Land Charges applications to be made by email attaching PDF copies of application forms and any supporting evidence. There are conditions that apply that can be seen in a notice given under Schedule 3 to the Land Charges Rules 1974.

From Monday 4 May, HMLR has introduced temporary changes when verifying a person’s identity and for signing deeds.

Identity Verification

In addition to conveyancers and chartered legal executives, verification can now be undertaken by people who work, or have worked, in certain professions including:

The verification can also be done by way of a video call.

Further details on these changes are available in our new practice guide 67A: temporary changes to HM Land Regis

Signing Deeds

HM Land Registry will accept deeds that have been signed using the ‘Mercury signing approach’.

This means that, for land registration purposes, a signature page will need to be signed in pen and witnessed in person (not by a video call). The signature will then need to be captured, with a scanner or a camera, to produce a PDF, JPEG or other suitable copy of the signed signature page. Each party sends a single email to their conveyancer to which is attached the final agreed copy of the document and the copy of the signed signature page.

This is effective from Monday 4 May. Practice guide 8: execution of deeds has been updated with more information.


Coronavirus – Business Preparedness

All practices should have in place their own business continuity plans for ensuring the continuing delivery of services to your clients. If you have not already done so we recommend that those are tested and reviewed in the light of Covid 19. This should take account of evolving guidance for business and individuals, the absence of any consensus as to how long the pandemic is likely to last, and when an effective vaccine will become widely available.  It should also provide for contact to be made with an RSM at the CLC immediately if there is a risk, or delay, to the delivery of services.

Please ensure that all managers and members of staff are aware of the latest guidance about Coronavirus which is regularly updated.

Please contact your RSM should you have any questions.


The Legal Ombudsman has published new Guidance setting out their approach during the COVID-19 pandemic which you can see on their website

This states: “The Legal Ombudsman is aware that there are certain areas of law, such as conveyancing and litigation, which may be particularly impacted by the COVID-19 situation. Our Scheme Rules set out how we determine complaints and this includes giving consideration to what was good practice at the time of the act or omission. We are keeping up-to-date with the guidance which has been issued by regulators and professional bodies and will use these as a basis for determining expectations and what was deemed good practice at the specific point in time. This will allow us to take account of the changing landscape and advice to providers and the public through the period.”

 


CLC Remote working

In line with Government advice, the CLC has moved to remote working. However, we continue our work as usual and we can be contacted through the usual channels, for any advice or support you may need.

Calls to CLC office numbers are currently being forwarded so it may take more than one attempt to reach us by phone, but be reassured that we are here Thanking you for your patience.


Cybersecurity and safe working

In light of the rapid increase in staff working away from the office, the National Cyber Security Centre (NCSC) has produced a guide on Home working: preparing your organisation and staff.

With businesses having to adapt to remote working for the foreseeable future, the NCSC has produced a new guide Moving your small business from the physical to the digital to support  The guide will help you determine how ready your business is for this digital transition and point the way to any new cyber security measures you should put in place.

The National Cyber Security Centre has also now produced guidance to help you to choose, configure and securely implement video conferencing services.


Staff wellbeing

If you are worried for yourself or have concerns about others wellbeing we would remind you that LawCare offers a free, confidential emotional support service to all legal professionals, their support staff and families in the UK and Ireland.

We’re here to listen, with helpline calls, emails and webchats answered in confidence by trained staff and volunteers who have first-hand experience of working in the law. We also have a network of peer supporters. If you need to talk call our free, independent and confidential helpline on 0800 279 6888, email support@lawcare.org.uk or visit www.lawcare.org.uk

LawCare is an independent charity offering emotional support, information and training to the legal community in the UK and Ireland. We work to promote good mental health and wellbeing in legal work places and drive change in education, training and practice

You may find their advice on working from home of use for you and your staff.

There is also a collection of resources Coronavirus and isolation: supporting yourself and your colleagues which has been curated by the mental health at work coalition.

The Government have also published advice on how to look after your mental health and wellbeing during the coronavirus (COVID-19) outbreak.


Advice from Royal Mail

The Royal Mail has advised:

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.


Data Protection advice from the ICO

The ICO has prepared advice for businesses on managing data protection issues, including staff working from home.


Renting: guidance for landlords, tenants and local authorities

This new guidance provides advice to landlords and tenants on the provisions in the Coronavirus Act 2020, and further advice for landlords, tenants and local authorities more broadly about their rights and responsibilities during the COVID-19 outbreak.


Welsh Revenue Authority

The Welsh Revenue Authority has said their online services are largely unaffected by coronavirus (COVID-19). They continue to review the situation and have had to adapt some of their services and the way they operate. They have outlined these changes on the Welsh Government website.


Apprenticeships

The government has confirmed that apprentices can continue with funded training when employers use the job retention scheme, subject to being paid the apprenticeship minimum wage “for all the time they spend training”. This means that you must pay your Apprentices at least the Apprenticeship Minimum Wage, National Living Wage or National Minimum Wage (AMW/NLW/NMW) as appropriate for all the time they spend training. See more on the Government’s website.

 

Last updated 29 May 2020





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