Practices can join our pilot scheme to make the most of client reviews and comparison websites
Proactively publishing information on key indicators of service quality, for example customer reviews, not only helps the public when they are looking for a legal services provider but should also help your firm win more business.
Research has regularly shown that while price is an important factor people consider when they are looking for legal support, a bigger consideration is the potential quality of the service they will receive.
However, finding reliable information on quality can be challenging, especially independent information which enables direct comparisons to be made between potential providers.
We are looking to help make more information of this type readily-available within the legal sector, whether it is published directly by law firm themselves, or hosted by third parties such as comparison websites.
There are a number of general and legal sector specific websites which already publish customer reviews and other information on legal service providers.
The CLC helps such websites to access and publish already publicly available regulatory information on firms that we regulate.
In partnership with the SRA and CILEx Regulation we have launched a pilot scheme involving both law firms and comparison website providers which aims to increase the amount of easily accessible, comparable information on the quality of legal services providers which is available to the public.
We have developed a voluntary code of conduct for comparison websites taking part in our pilot activities. Though not compulsory, this code sets out the standards we expect of these sites to ensure that they are independent, transparent and fair to both consumers and legal services providers.
To find out more about getting directly involved in our pilot scheme, please email firstname.lastname@example.org
Websites taking part in the pilot:
|CookieConsent||https://www.clc-uk.org/||Stores the user's cookie consent state for the current domain||1 Year||HTTP|
|_ga||https://www.clc-uk.org/||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||1 Year||HTTP|
|_gat||https://www.clc-uk.org/||Used by Google Analytics to throttle request rate||Session||HTTP|
|_gid||https://www.clc-uk.org/||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||Session||HTTP|
|collect||google-analytics.com||Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.||Session||Pixel|
|GPS||youtube.com||Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.||Session||HTTP|
|VISITOR_INFO1_LIVE||youtube.com||Tries to estimate the users' bandwidth on pages with integrated YouTube videos.||1 Year||HTTP|
|YSC||youtube.com||Registers a unique ID to keep statistics of what videos from YouTube the user has seen.||Session||HTTP|