Using online review sites

We know that consumers are increasingly using third-party review sites to help them choose a wide range of services be that hotel, restaurant or even legal services provider.

The CLC does not take a view as to whether practices should use review site but are providing this material as resource.

There is a great deal of advice available for businesses on how to engage with review sites, with the review sites themselves also offering advice on how to make the best use of their tools and approach.

Here are two useful guides from experts and material from the Competition and Markets Authority on best practice and complying with consumer law when using review sites.

7 best practices for managing online reviews of your business

Guide to online reviews

CMA: Online reviews and endorsements: advice for businesses

 

 

 

 

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