Practices generally treat complaints as a negligence complaint where the compensation payable, if the complaint is agreed, is likely to be substantial and/or there is a dispute whether the practice made a mistake. All CLC Practices have professional indemnity insurance (PII) to provide cover in these situations.
Please email the CLC on clc@clc-uk.org if a Practice does not respond promptly after you have set out your concerns in writing to them. More
Most disputes are resolved quickly by the parties. If they are not, court proceedings are started which are decided by a single judge applying the law on the basis of the evidence given by the parties.
Where the CLC is aware that a complaint has been referred to insurers it will generally take no further action in relation to the complaint until it has received confirmation that the matter referred to insurers has been resolved (the claim is either paid – in whole or in part – or it is rejected by insurers).
After the matter has been determined by insurers and at the request of the complainant, the CLC will determine whether there is a conduct complaint which should be investigated (see details below) Less
