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CLC response to the Legal Services Consumer Panel Tracker Survey 2020

11 August, 2020

Responding to the publication of the Legal Services Consumer Panel (LSCP) Tracker Survey 2020, Sheila Kumar, Chief Executive of the Council for Licensed Conveyancers (CLC) says:


“The LSCP Tracker Survey shows a positive rise in the number of consumers who are shopping around and that the majority of consumers are satisfied with the legal service they receive. We welcome the LSCP’s recognition that Regulators continue to push the transparency agenda and we all continue to support the transparency measures currently in place while exploring individually and collaboratively how best to advance this agenda.

“Since we introduced our Informed Choice transparency requirements in December 2018 we have actively monitored how well the practices we regulate have complied with the requirements. We continue to find high levels of compliance and where there are issues we take a hands-on approach in ensuring they come into compliance while being ready to take other regulatory steps if necessary.

“While the Survey finds that some consumers find the way price information is displayed as being confusing, it does not explore in what way they found it confusing. The finding provides some useful insight but we and other Regulators will need to consider how best to understand where the confusion arises.”