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  • Home
  • About
    • What We Do
    • The Council
    • The Senior Management
    • Council And Committees
      • Council Proceedings
      • Council Appointment Regulations
      • General Regulatory Chamber – Appeal
      • CLC Corporate Governance Framework
    • Technology and Innovation Working Group
    • Consumer Reference Group
    • Work with the CLC
    • The CLC’s Strategy
    • Income and expenditure
    • Data Protection and GDPR
      • CLC Data Protection Policy
      • Subject Access Request Form
      • CLC Privacy Policy
    • Contact Us
  • Consumers
    • Using a CLC lawyer.
    • Find a conveyancer
    • Find a probate practitioner.
    • Guides
      • A guide to buying a property.
      • A guide to selling a property.
      • Find a licenced conveyancer.
      • How to choose a conveyancer
      • A Guide to probate.
      • ID and money checks
    • Support
      • Intro to Conveyancing L2
      • Reporting problems.
      • Closed CLC Practices (files requests).
      • Compensation.
      • Glossary of legal terms.
      • Complaints about the CLC.
      • Feedback about lawyers.
    • Security
      • How to avoid scams when buying a home
      • Conveyancing fraud: BBC Morning Live
      • Scam email purporting to be Halifax mortgage offer.
      • Fake letterhead purporting to be from DC Law.
      • Phishing email in the name of Spencer Elliott.
      • Email purporting to be from HM Land Registry.
    • FAQs
      • Why use a CLC conveyancer?
      • Do I need a property lawyer?
      • How long will it take?
      • How much will it cost?
      • Am I protected from any loss?
      • View more FAQ’s
  • Lawyers
    • News
      • Spurious SDLT Repayment Claims
      • CLC’s 2025 Risk Agenda published
      • Suspicious Activity Reporting – monthly support from the National Crime Agency
      • New Threshold for Defence Against Money Laundering SAR
    • Customer Charter
      • The CLC Customer Charter.
      • Customer Charter Guidance.
    • CLC Risk Agenda
    • Advisory Notes
      • Advisory Note: Breaches of Undertaking
      • Advisory Note: Complaints Handling
      • Cross-border Mortgages
      • Advisory Note: Economic Crime Act
      • Land Tax Holiday Risks
      • Advisory Note: Preparing for changes in the economy
      • SDLT Mitigation Schemes
      • Searches Commissioned by sellers
      • Advisory Note: The UK Sanctions Regime
    • Accounts Reporting Forms
      • Accountant’s Report
      • Aged Balances
    • Anti-Money Laundering
      • Anti Money Laundering Toolkit
      • Annual AML Report
      • AML Report Summary
    • Client Care & Informed Choice
      • Guide to identifying consumer vulnerability
      • Informed Choice Toolkit
      • Legal Ombudsman
    • Security & Cybersecurity
      • Cybercrime & Fraud
      • New Cyber Security Threat
      • How to protect your business and clients from cybercrime.
      • Scam email purporting to be Halifax mortgage offer.
      • Fake letterhead purporting to be from DC Law.
      • Phishing email in the name of Spencer Elliott.
      • Transaction Fraud
      • View all scam alerts
    • Technology & Innovation
      • Grow With Transparency
      • Online Review Sites
      • Innovation Case Studies
      • Conveyancing Tech Guide
      • Tech Adoption Tips
    • Licence & Training
      • Add Conveyancing or Probate to an Existing CLC Licence
      • Apply for a CLC Licence as a Cross-Qualifying Lawyer or Dual-Qualifying Authorised Person
      • Reapply after a period of Suspension or Disqualification
      • CQS CLC lawyer disciplinary Requests
      • CLC Lawyers working whilst outside of England and Wales
      • CLC Qualifications For Your Team
    • Wellbeing & Equality, Diversity and Inclusion (EDI)
      • Diversity and Inclusion
      • The Advantages of Diversity
      • Wellbeing Case Studies
      • Mental Health
    • Whistleblowing
  • Trainees
    • CLC Professional Qualifications
      • Diplomas
      • Apprenticeships – England
      • Apprenticeships – Wales
      • Exemptions Guidance
      • Training Providers
      • Recognition of qualifications from outside England and Wales
      • Student Stories
      • News, Podcasts & Webinars
    • Become A CLC Technician
      • Introduction to Conveyancing
      • Become a CLC Technician
      • Work Experience
      • Technician Directory
    • Become A CLC Lawyer
      • First Qualifying Licence
      • CILEx Members
      • Solicitors and FCILEx Practitioners
      • Practical Experience
      • Qualifying outside of England and Wales
    • How to Apply
      • Request a Technician Application Form
      • Request an Application Form
      • Making an Application
      • Certification Guidelines
      • How to Appeal
    • CLC Trainee Sign-up
    • Universal Guidance
    • Licensing Application Fees
  • Regulation
    • CLC Lawyers
      • Amendment to Employer Details
      • Update your Personal Information
      • Planned Career Break
      • Surrender a Licence
      • Advising of Adverse Information
      • Add Conveyancing or Probate to an Existing CLC Licence
      • Reapply following an Expired Licence
      • Reapply after a period of Suspension or Disqualification
      • Ongoing Competence
      • Annual Licence Renewal
    • CLC Regulated Practices
      • Changes in Material Interest
      • Changing Legal Permissions
      • Deregulation
      • BOOM Definition
      • Registered Manager Definition
      • HoLP, HoFA and MLRO Applicant Criteria
      • Adverse Information
      • Ongoing Competence
      • CLC Secure Badge
    • Become a CLC Regulated Practice
      • Why be regulated by the CLC?
      • How We Regulate
      • Services We Regulate
      • Types of Practices We Regulate
      • Transferring to CLC Regulation
      • Post Qualified Experience
      • Application Stages
      • Appealing an ABS Body Licensing Decision
    • Forms & Guidance
      • Universal Guidance
      • Guidance for CLC New Practice Applicants
      • Guidance for Switch & Hive Off Applicants
      • Guidance for Changes in Material Interest
      • Guidance for Deregulation
      • Practice Application Templates
      • Essential Background Reading
      • News and Updates
    • Licensing Application Fees
    • Annual Regulatory Fees
    • Professional Indemnity Insurance
  • Handbook
    • Handbook
      • The Handbook, setting out the responsibilities of all lawyers regulated by us.
      • Guidance on meeting regulatory responsibilities.
    • Frameworks & Resources
      • Frameworks setting out the process the CLC will follow in relevant instances.
      • Glossary of legal terms.
    • Archives
  • Reporting
    • Interventions, Closures
      and Conditions
      • Recent Interventions 
      • Practice Interventions and Closures
      • Conditions on individual and entity licences.
    • Council & Corporate
      • Council Proceedings.
      • The CLC’s business plan, annual reports, financial statements and other corporate documents.
      • CLC updates to the Legal Services Board
      • Publication Scheme.
      • Data for comparison websites
    • Consultations & Reviews
      • Our Consultations.
      • Responses to external consultations.
      • Thematic reviews.
    • Research & Reports
      • Property and law roundup.
      • Client care letters research.
      • All research reports.
      • Speeches and presentations.
      • Monthly newsletter.
  • Adjudication Panel
    • Members of the Adjudication Panel
    • Rules and Guidance
    • Reports, Publications and
      Hearings
    • Decisions of the AP

CLC Informed Choice Rules


Informed Choice Guidance


Informed Choice Support

Using client reviews and comparison websites

Implementation tips

Cost template

Frequently Asked Questions

Service information – key stages of the service 

Service Information example wording

Complaints and redress information 

Regulatory information example text

Background

Helping Consumers Choose Their Lawyer, Service, Quality and Price Transparency: Consultation Document (September 2017)

Implementation of CMA transparency recommendations: CLC consultation (May 2018)

Information remedies Action Plan



About

  • What We Do
  • The Council
  • The Senior Management
  • Consumer Reference Group
  • Work with The CLC
  • The CLC’s Strategy
  • Council Proceedings
  • Income and Expenditure
  • Contact Us

Consumers

  • ** Important Notice – Closure of Compensation Fund Pool relating to ‘Investment Property Transactions’ **
  • Buying or Selling Property
  • Using a CLC Lawyer
  • Client Feedback
  • Find a Conveyancer
  • Find a Probate Practitioner

Lawyers

  • Coronavirus
  • Fraud and Cybercrime
  • See the Annual AML Reports

Trainee Lawyers

  • Become a CLC Technician
  • First Qualifying Licence
  • Solicitors and FCILEx Practitioners
  • CILEx Members
  • Training Providers

Regulation

  • Why be regulated by the CLC?
  • How We Regulate
  • Services We Regulate
  • Types of Practices We Regulate
  • Transferring to CLC Regulation
  • Terms of Use
  • Privacy policy
  • Diversity and Inclusion
  • Accessibility
  • Cookie Declaration
  • Whistleblowing
  • Archives