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the parent document of our regulatory arrangements, outlining the Overriding Principles that the regulated community must comply with and the Outcomes which they must deliver.Code of Conduct

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Introduction

This the parent document of our regulatory arrangements, outlining the Overriding Principles that the regulated community must comply with and the Outcomes which they must deliver.Code of Conduct is made in accordance with s.20 of the The Administration of Justice Act 1985 which created the CLC and provided it with its powers to regulate Licensed Conveyancers.Administration of Justice Act 1985; s.53 of the The Courts & Legal Services Act 1990 which amended parts of the 1985 Act and entitles the CLC to apply to regulate probate, litigation and advocacy services in addition to conveyancing services.Courts and Legal Services Act 1990; and s.83 of the The Legal Services Act 2007 which created the Legal Services Board, the Office for Legal Complaints (Legal Ombudsman), authorised Approved Regulators to regulate Authorised Persons and enabled the development of new forms of legal practice known as Alternative Business Structures and the licensing of these bodies by Licensing Authorities.Legal Services Act 2007.

All individuals and bodies regulated by the the Council for Licensed Conveyancers established under s.12 of the 1985 Act.CLC must comply with this Code and its associated the sum of Codes, Guidance, Frameworks and Policies, which set out the responsibilities of the Regulated Community and our approach to regulation.regulatory arrangements. In this Code “you” refers to individuals and bodies (and the (depending on the context) an individual employed by a CLC body, by an entity regulated by another legal regulator or by a local authority or other employer.employees and means a person who is: 1. if the body is a company and its affairs are managed by members, a member; 2. if the body is a company and (a) does not apply, a director of the body; 3. if the body is a partnership, a partner; 4. if the body is a Limited Liability Partnership, an LLP member; 5. if the body is an unincorporated body (other than a partnership), a member of its governing body; and 6. a licensed conveyancer if sub-paragraphs (a)-(e) do not apply and the affairs of the body are not managed by another licensed conveyancer..managers within them) regulated by the the Council for Licensed Conveyancers established under s.12 of the 1985 Act.CLC. You must not permit anyone else to act or fail to act in such a way as to amount to a breach of this Code.

The Code comprises Ethical PluralCAPITAL an essential quality; a characteristic, behaviour or ethic, which must be demonstrated so that positive Outcomes are generated for Clients.Principles, under each of which sit specific delivery of a positive result for Clients; it is the end result of the application of a principle or specific requirement the CLC’s Regulatory Arrangements are focused upon these Outcomes, which everyone who we regulate must deliver.Outcomes, which taken together will ensure you deliver positive delivery of a positive result for Clients; it is the end result of the application of a principle or specific requirement the CLC’s Regulatory Arrangements are focused upon these Outcomes, which everyone who we regulate must deliver.outcomes for your any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).clients and the profession, particularly in relation to Ethical an essential quality; a characteristic, behaviour or ethic, which must be demonstrated so that positive Outcomes are generated for Clients.Principle 6, for others you deal with.

To effectively secure the protection of, and the provision of choice for, the consumer of legal services, you must at all times comply with the following Ethical PluralCAPITAL an essential quality; a characteristic, behaviour or ethic, which must be demonstrated so that positive Outcomes are generated for Clients.Principles:

  1. Act with integrity, honesty and independence
  2. Know each any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Client and understand their specific needs, treat them fairly, keep their money safe, and act in their best interests
  3. Uphold the rule of law and public trust in the profession and legal services
  4. Maintain high standards of professional and personal conduct
  5. Collaborate openly and truthfully with regulators, ombudsmen, and other legal professionals;
  6. Promote and support equality, diversity, and inclusion in practice and service delivery.

These are underpinned by delivery of a positive result for Clients; it is the end result of the application of a principle or specific requirement the CLC’s Regulatory Arrangements are focused upon these Outcomes, which everyone who we regulate must deliver.Outcomes which must be complied with in order that the Ethical PluralCAPITAL an essential quality; a characteristic, behaviour or ethic, which must be demonstrated so that positive Outcomes are generated for Clients.Principles are supported and delivered.

Disciplinary proceedings may be taken against you if the the Council for Licensed Conveyancers established under s.12 of the 1985 Act.CLC believes there has been a breach of this Code, meaning that any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).clients do not receive the standard of legal services they should reasonably expect to receive. The the Council for Licensed Conveyancers established under s.12 of the 1985 Act.CLC’s response will be informed by the the Council for Licensed Conveyancers established under s.12 of the 1985 Act.CLC’s Regulatory and action taken by the CLC in response to a CLC regulated individual, or body, acting in breach of their/its regulatory responsibilities.Enforcement Policies.

In exceptional circumstances the the Council for Licensed Conveyancers established under s.12 of the 1985 Act.CLC may waive a provision, or provisions, of the the sum of Codes, Guidance, Frameworks and Policies, which set out the responsibilities of the Regulated Community and our approach to regulation.regulatory arrangements for an individual, body or circumstance for a particular purpose, or purposes, and with the conditions specified in the waiver.

Ethical an essential quality; a characteristic, behaviour or ethic, which must be demonstrated so that positive Outcomes are generated for Clients.Principle 1

Act with integrity, honesty and independence

You must deliver the following delivery of a positive result for Clients; it is the end result of the application of a principle or specific requirement the CLC’s Regulatory Arrangements are focused upon these Outcomes, which everyone who we regulate must deliver.Outcomes:

1.1 any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Clients receive good quality information, representation and advice;

1.2 any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Clients receive a professional, honest and lawful service;

1.3 You maintain your independence

Ethical an essential quality; a characteristic, behaviour or ethic, which must be demonstrated so that positive Outcomes are generated for Clients.Principle 2

Know each any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).client and understand their specific needs, treat them fairly, keep their money safe, communicate openly and truthfully with them and act in their best interests.

You must deliver the following delivery of a positive result for Clients; it is the end result of the application of a principle or specific requirement the CLC’s Regulatory Arrangements are focused upon these Outcomes, which everyone who we regulate must deliver.Outcomes:

2.1 Each any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Client’s best interests are served within legal, ethical and regulatory bounds;

2.2 any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Clients receive advice appropriate to their circumstances;

2.3 any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Clients have the accurate, appropriate and useful information they need to make informed decisions and provide clear instructions;

2.4 any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Clients are aware of any limitation or any condition resulting from your relationship with another party;

2.5 any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Clients’ affairs are treated confidentially (except as required or permitted by law or with the any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Client’s consent);

2.6 You consult any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Clients on key decisions in a timely way;

2.7 You only recommend a particular person, business or product when it is in the best interests of the any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Client;

2.8 Your accounting and banking methods of organisation including systems, procedures, controls, functions, roles, and processes.arrangements keep any money held or received for a Client by a CLC regulated person or body, incidental to the provision of legal services regulated by the CLC.client money secure;

2.9 Services are delivered in accordance with timetables reasonably agreed with the any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Client;

2.10 You accept responsibility where the service you provide is not of the expected standard and provide appropriate redress for the any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Client where necessary;

2.11 Handling of an oral or written expression of dissatisfaction, which alleges that the complainant has suffered (or may suffer) financial loss, distress, inconvenience or detriment.complaints takes proper account of any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Clients’ individual needs, including those who are vulnerable;

2.12 an oral or written expression of dissatisfaction, which alleges that the complainant has suffered (or may suffer) financial loss, distress, inconvenience or detriment.Complaints are dealt with impartially and comprehensively

Ethical an essential quality; a characteristic, behaviour or ethic, which must be demonstrated so that positive Outcomes are generated for Clients.Principle 3

Uphold the rule of law and public trust in the profession and legal services.

You must deliver the following delivery of a positive result for Clients; it is the end result of the application of a principle or specific requirement the CLC’s Regulatory Arrangements are focused upon these Outcomes, which everyone who we regulate must deliver.Outcomes:

3.1 You act in the interests of justice;

3.2 You act in good faith towards any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Clients and other parties you engage with in the course of your practice;

3.3 You assist any Court or Tribunal or the the Council for Licensed Conveyancers established under s.12 of the 1985 Act.CLC's established 1. in relation to make determinations relating to Licensed Bodies and relating to Owners, Managers and Employees of Licensed Bodies; 2. to determine applications for review in relation to regulatory and enforcement decisions made by a CLC Authorised Officer, save for those appeals which are reserved to the Discipline and Appeals Committee; 3. to determine allegations of misconduct referred to it.Adjudication Panel honestly and openly as required and comply with any of their findings;

3.4 You refer any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).clients to appropriately qualified professionals for advice outside your areas of expertise;

3.5 You do not conduct yourself in a manner which may result in a breach of the law nor in any other manner which may bring the legal profession into disrepute.

Ethical an essential quality; a characteristic, behaviour or ethic, which must be demonstrated so that positive Outcomes are generated for Clients.Principle 4

Maintain high standards of professional and personal conduct.

You must deliver the following delivery of a positive result for Clients; it is the end result of the application of a principle or specific requirement the CLC’s Regulatory Arrangements are focused upon these Outcomes, which everyone who we regulate must deliver.Outcomes:

4.1 any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Clients are provided with a high standard of legal services;

4.2 any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Client matters are dealt with using care, skill and diligence;

4.3 Appropriate methods of organisation including systems, procedures, controls, functions, roles, and processes.arrangements, resources, procedures, skills and commitment are in place to ensure any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Clients always receive a high standard of service;

4.4 Your skills and knowledge are up to date;

4.5 Personal conduct does not bring the profession into disrepute.

4.6 You administer oaths, affirmations and declarations properly.

Ethical an essential quality; a characteristic, behaviour or ethic, which must be demonstrated so that positive Outcomes are generated for Clients.Principle 5

Collaborate openly and truthfully with regulators, ombudsmen, and other legal professionals.

You must deliver the following delivery of a positive result for Clients; it is the end result of the application of a principle or specific requirement the CLC’s Regulatory Arrangements are focused upon these Outcomes, which everyone who we regulate must deliver.Outcomes:

5.1 You act in accordance with your legal and regulatory responsibilities, including responsibilities to Courts and Tribunals;

5.2 You are open and truthful in all your dealings with the the Council for Licensed Conveyancers established under s.12 of the 1985 Act.CLC and other regulators, the the official (office) whose role is to investigate customer complaints against legal service providers.Legal Ombudsman, HM Land Registry, the the legal process where the estate of a person is administered on their death.Probate Registry, HM Revenue and Customs, Lenders and other legal professionals, suppliers;

5.3 You comply within 2 working days.promptly and fully with a the Council for Licensed Conveyancers established under s.12 of the 1985 Act.CLC direction or request;

5. 4 You comply within 2 working days.promptly with any please see authorisations, conditions, permissions and terms.authorisation, permission or condition endorsed on your a licence to practise as a Licensed Conveyancer issued by the CLC under Part II of the 1985 Act (and includes where the context permits a conveyancing licence, a probate licence, a litigation licence and an advocacy licence).IExpY2VuY2UgQXV0aG9yaXNhdGlvbnMsIENvbmRpdGlvbnMsIFBlcm1pc3Npb25zIGFuZCBUZXJtczogplease see authorisations, conditions, permissions and terms.licence, a body corporate or incorporate recognised by the CLC under s.32 of the 1985 Act to provide regulated services to the public.Recognised Body Certificate or an Alternative Business Structure licensed by the CLC.Licensed Body a licence to practise as a Licensed Conveyancer issued by the CLC under Part II of the 1985 Act (and includes where the context permits a conveyancing licence, a probate licence, a litigation licence and an advocacy licence).Licence;

5.5 You co-operate within 2 working days.promptly with any the Council for Licensed Conveyancers established under s.12 of the 1985 Act.CLC investigation;

5.6 You co-operate fully with any the official (office) whose role is to investigate customer complaints against legal service providers.Legal Ombudsman investigation and comply within 2 working days.promptly with any requests, requirements or findings they issue;

5.7 You co-operate fully with other regulators and ombudsmen and comply within 2 working days.promptly with any requests, requirements or findings they issue;

5.8 As a the Council for Licensed Conveyancers established under s.12 of the 1985 Act.CLC licensee operating in an entity regulated by another regulator you must comply with that regulator’s regulations at all times.

Ethical an essential quality; a characteristic, behaviour or ethic, which must be demonstrated so that positive Outcomes are generated for Clients.Principle 6

Promote and support equality, diversity and inclusion in practice, service delivery and dealings with any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).clients.

You must deliver the following delivery of a positive result for Clients; it is the end result of the application of a principle or specific requirement the CLC’s Regulatory Arrangements are focused upon these Outcomes, which everyone who we regulate must deliver.Outcomes:–

6.1 The service is accessible and responsive to the needs of individual any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Clients, including those who are vulnerable [1];

6.2 No-one - any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Client, (depending on the context) an individual employed by a CLC body, by an entity regulated by another legal regulator or by a local authority or other employer.employee, colleague, job as determined by the particular context: 1. any person who intends to apply, or is currently applying, for registration as a CLC student or for a CLC Licence; 2. a body which intends to apply, or is currently applying, for registration as a CLC Recognised Body; 3. a body which intends to apply, or is currently applying, for a Licensed Body (ABS) licence. Approved Person: under the Accounts Code this means: 4. an Authorised Person; or provided the CLC Body is in compliance with 9.1.4 of the Accounts Code, any other appropriately skilled, trained and competent person of integrity who has been authorised on Durable Medium by the CLC Body.applicant, trainee or other party - you deal with is discriminated [2] against (whether directly or indirectly), victimised or harassed;

6.3 You promote and support diversity and inclusion in management and legal service delivery

1. a any person or persons for whom a Licensed Conveyancer or CLC body acts in the provision of Regulated Services; this may also include a person or persons who may seek the provision of Regulated Services. Client also includes any person for whom a Licensed Conveyancer or Body acts in the provision of Regulated Activities (and may also include a person who may seek the provision of Regulated Activities).Client may be vulnerable because of a range of characteristics, including (but not limited to): basic skills: literacy and numeracy; complexity and confusion: difficulty of accessing and understanding large amounts of information; disability or other impairment; mental health issues; distress or sudden change in circumstances e.g. bereavement, divorce, illness or loss of employment; low income; age; caring responsibilities; limited knowledge of, or limited skills in, use of English; balance of power: lack of competition and or choice; or inexperience or lack of knowledge of a particular subject. Vulnerability can only be assessed on a case-by-case basis.

2. On the grounds of age, disability, gender reassignment, marital and civil partnership status, pregnancy and maternity, race, religion or faith, sex or sexual orientation.