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November 2018 – CLC Manager Newsletter

Manager newsletter

This newsletter is for managers and heads of practice at CLC licensed entities. It focuses on issues of compliance with the CLC’s Regulatory Arrangements and the management of your firms as well as matters of particular concern to those with managerial responsibilities.


Informed Choice

With less than a month to go before our Informed Choice rules and guidance come into effect we would expect all firms to be well underway by now in considering what it will mean for their practice.


Frequently asked questions

We have now compiled a set of FAQs been from questions raised by CLC Practices at our roadshows. They aim to address the concerns CLC Practices have raised most frequently when preparing for the new quality, service and price transparency requirements which will be in force from 6 December 2018.



While the majority of our roadshows have now taken place we have added some additional dates and venues which can be found here.

It is important you attend to help you and your practice understand how to comply with new requirements and to engage clients better.



Join our webinar at lunchtime on Tuesday 20th November for advice on how to ensure your firm is complying with the new rules. We’ll be looking at the CLC’s new rules and guidance and reviewing frequently asked questions.

You can catch up on previous webinars on our website.


AML Resources

The Government have recently launched their 2018-18 Flag It Up Campaign. We have published co-branded poster which you can print off and use in your offices, it can also be found on our AML toolkit. Other Flag It Up campaign resources can be found here.


Help to Buy and Lifetime ISAs – Webinar

Join us at lunchtime on Monday, 19th November when Andrew Kayley from HMRC will be providing advice for conveyancers dealing with Help to Buy or Lifetime ISAs. Our webinar begins at 1230. Book your free place.


Essential maintenance to Variable Direct Debit service: 21 to 26 November

HMLR have notified us that the Variable Direct Debit (VDD) service will be unavailable from 4pm on Wednesday 21 November while they make essential system updates.


They have said:

The Variable Direct Debit (VDD) service will be unavailable from 4pm on Wednesday 21 November while we make essential system updates. The service will reopen again on Monday 26 November.

During this time, we will not debit any fees from your account. If you are a Business e-services customer we will not add any further VDD transactions to your portal account during this period.

We will start to take fees again on 26 November, and we expect to have collected all fees affected by the downtime by 28 November.

Customers who do not use our Business e-services 

We will also be making changes to the email notifications we send you for your VDD transactions. From 26 November we will send you:

  • an email with a PDF file containing a breakdown of the collection, the total amount to be collected and the date of the collection; and
  • a second email with the breakdown as a CSV file (comma-separated values).

We are sorry for any inconvenience caused by the interruption to the VDD service. If you have any queries or concerns, please contact customer support.

Keep up to date

For updates about our maintenance work:




If you or your firm are on twitter we would encourage you to follow us @CLConveyancers where we post useful information supporting compliance, amongst other things from us and trusted partners.


We hope that you find this newsletter useful and we would welcome feedback. Just write to us at