An independent research project has recommended eight key principles for preparing effective Client Care Letters. They are:
There’s lots of interesting insight and more detailed recommendations in the report which we commissioned together with other legal services regulators. We will be using the findings as we review the CLC’s Handbook and guidance over the next year.
We’ve added a helpful webinar recorded by the Information Commissioner in October to our webpage on fraud and cybercrime. It focuses on current cyber security trends and issues, such as ransomware and phishing, some of the biggest cases the ICO has been involved in, and what firms can do to improve cyber security within their organisation.
Jacqui Gillespie, Partner at Plexus Law, and Simon Hale, Barrister at 4 New Square, will be looking at key lessons for conveyancers from recent cases.
On Wednesday 25th January 2017 we will be holding a conference for CLC Manager Licence Holders. Look out for the email invitations shortly. The conference will be held at the CLC’s offices in London.
The National Crime Agency has a very helpful webpage on How to Report SARs. It includes some new guidance that has been updated since changes to SAR reporting were brought in over the summer.
Thanks to everyone for completing licence renewal applications promptly. 91% of respondents to our follow-up survey said that they found the online licence renewal system ‘very easy’ to use and overall, 86% of you rated your experience of licence renewal this year as ‘very good’.
Respondents also passed on some useful comments and we will use those to guide further improvements to the process for 2017.
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