Following a year-long study, the Competition and Markets Authority (CMA) published its Legal Services Market Study on 15 December 2016.
The CMA investigation into the market encompassed the work of all legal professions. It found that there were problems of transparency of price and quality and that consumers did not have the information they needed before employing a lawyer.
The key recommendation from the CMA asks the legal services regulators to ‘deliver a step change in standards of transparency to help consumers (i) understand the price and service they will receive, what redress is available and the regulatory status of their provider and (ii) compare providers’.
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