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CLC response to the Legal Services Consumer Panel quality indicators research

20 July, 2020

Responding to the publication by the Legal Services Consumer Panel (LSCP) of its research on consumers feedback on quality indicators in legal services, Sheila Kumar, Chief Executive of the Council for Licensed Conveyancers (CLC) says:

“We know from our own monitoring that CLC practices are complying well with the existing transparency requirements we introduced in December 2018.

“While the LSCP research is helpful in confirming that consumers need more information to best make an informed choice what it does not do is provide help in identifying what is appropriate and helpful for consumer indicators.

“We believe that whatever proxy is used as a marker for quality needs to be simple and easy to use; not creating a new learning journey for consumers but mirroring tools they already use in their day-to-day lives.

“Rather than seeking to create something new, we should look for what is already in the market that can be used as a quality indicator and the best way forward is to pilot, test and then amend as feedback shows change may be required.

“We believe potential solutions already exist and now is the time now is for action that delivers for consumers.”