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CLC Response to HM Land Registry Annual Report 2019-2020

16 July, 2020

The CLC has issued the following statement in response to the publication of HM Land Registry Annual Report 2019-2020:

“The Land Registry’s Annual Report shows an organisation that has a strong customer and solution focus. It has been most welcome to see how they have engaged with stakeholders and sought to rapidly adapt their process during the COVID-19 pandemic. Their work in areas such as biometric verification and e-signatures has the potential to kick-start the digitisation of the parts of the conveyancing process we foresaw in our Conveyancing 2030 discussion paper at the beginning of this year.

“While they moved well to remote working for a significant number of staff, we are aware that delays are developing and trust they will be overcome quickly now as they are clearly causing difficulties in the conveyancing process.

“Where there were problems earlier in the year HM Land Registry positively engaged with the CLC and the community we regulate to hear and respond to criticism, and other public sector organisations could learn from their approach.”