March 2017 Newsletter

MANAGING COMPLAINTS

Webinar with the Legal Ombudsman (LeO)

Join our webinar at lunchtime on 15^th March when Darren Cox, one of the LeO Ombudsmen, will be looking at trends in complaints they receive from clients in relation to conveyancing. There will be lots of useful insight into the major causes of complaints and how to avoid them.

Register now

HAVE YOUR SAY

Accounts Code changes

Changes to the CLC’s Accounts Code are proposed to reduce the regulatory burden on specialist conveyancing and probate firms by:

• Simplifying the Accounts Code (in future five pages rather than ten)
• Introducing a new self-certification scheme for Aged Balances to give firms more discretion
• Replacing guidance with a more focused Practice Note

The CLC is also asking whether any further changes are needed to take account of issues around keeping accounts in probate matters.

Read the full consultation document

Respond to the online consultation 

Consumer information

The Competition and Markets Authority has recommended that the legal sector regulators seek new ways to ensure that consumers can access information about the price and service quality of legal services to help them choose a provider.

We’re running a survey to get your views on a range of possible responses.

Have your say

TACKLING FRAUD AND CYBERCRIME

Our dedicated webpage brings together a lot of useful resources to help you tackle fraud and cybercrime.

Here are some quick links.

• Cyber Essentials: www.cyberstreetwise.com/cyberessentials/
• IASME: www.iasme.co.uk/index.php
• Action Fraud: www.actionfraud.police.uk/
• CLC: www.clc-uk.org/CLC-Lawyer/Tackling-Cybercrime.aspx
• Take Five Stop Fraud: https://takefive-stopfraud.org.uk/

CLC Secure Badge

Is your firm using the new CLC secure badge yet?

You can see it in use if you scroll to the bottom of this website.

Find out more