Listening to your client

22 April, 2013

It was great to see from the Annual Regulatory Return that many of you proactively record  client satisfaction levels and, vitally, use the information to improve the service your firm offers. View the full results 

Consultation – Standalone licences

27 March, 2013

The Council for Licensed Conveyancers has today issued a consultation paper which is open for responses until Wednesday 19th June 2013.  Read more.

CLC launches new course

11 March, 2013

The CLC has launched a new course aimed at aimed at staff working in a wide range of sectors such as legal, property or financial services, who want to understand the basics of conveyancing. Titled, Conveyancing: Basic Principles in Practice, the course is at A Level (level 3) standard and priced at only 225 GBP, [Read more]

Handbook and Framework amendments

13 February, 2013

View the Handbook and Framework explanation of amendments published in February 2013 here.

Update on the Legal Ombudsman Scheme Rule changes

14 January, 2013

The Legal Ombudsman has received the go ahead to update its rules on complaint handling. The changes are intended to help the Ombudsman respond to a developing legal services market and ready it to start handling complaints about claims management companies later this year. It is hoped that the changes will also ensure the Ombudsman [Read more]

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