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Our Regulatory Arrangements

Our new outcomes-focused regulatory approach went live on 6 October 2011. The new approach is risk-based, concentrated less upon compliance with prescriptive rules and more explicitly focused upon the delivery of specific positive outcomes for clients.

The new regulatory regime is underpinned by the Handbook which sets out the regulatory responsibilities of all individuals and firms regulated by us. The previous Rules and Guidance Notes have been replaced with Codes which, wherever possible, are comprised of flexible, higher-level principles rather than detailed prescriptive requirements. Non-mandatory Guidance accompanies many of the Codes. The seven Frameworks set out our operating parameters.

The Client Charter identifies the Outcomes which clients of our regulated community have the right to expect and the options available to them if their expectations are not met.

For details of which organisations have been issued with a licence to become a Licensed Body (Alternative Business Structure), please refer to the relevant register available below.

CLC Handbook

View the Handbook in full as a single document

The Handbook can be downloaded as a single PDF document, via the link above. Alternatively, each code can be viewed individually:

Introduction: Outcomes-Focused Regulation

Regulatory Arrangements - Universal

  Code of Conduct

Accounts Code & Guidance

  Anti-Money Laundering and Combating Terrorist Financing Code & Guidance

  Complaints Code & Guidance

  Conflicts of Interest Code & Guidance

  Continuing Professional Development Code

  Dealing with Non-Authorised Persons (third parties) Code & Guidance

  Disclosure of Profits & Advantages Code

  Equality Code & Guidance

  Estimates & Terms of Engagement Code & Guidance

  Management and Supervision Arrangements Code & Guidance

  Notification Code & Guidance

  Professional Indemnity Insurance Code & Guidance

  Undertakings Code & Guidance

Regulatory Arrangements - Specific

  Acting as Insurance Intermediaries Code & Guidance

  Acting for Lenders and Mortgage Fraud Code & Guidance

  Licensed Body (ABS) Code

  Litigation & Advocacy Code Supplementary Code

  Recognised Body Code

  Transaction Files Code & Guidance

Other

  Regulatory Policy

  Enforcement Policy

  Compensation Fund Operating Framework

  Continuing Professional Development Framework

  Professional Indemnity Insurance Operating Framework

  Glossary of Terms

Notes: A small number of amendments have been made to the CLC Handbook and CLC Frameworks documents since initial publication. The changes can be summarised as follows:

On page 6 of the Handbook, a date and citation have been added;

On page 6 of the Handbook, notification has been added that the CLC can still take action in respect of any breach of the CLC Rules and Guidance Notes which occured before 6 October 2011;

On page 22 of the Handbook, guidance accompanying item 12.8 now references Approved Person.

On page 25 of the Handbook, typing error at item 13.6 corrected.

On page 32 of the Handbook, item references at 18.2.6 amended.

On page 50 of the Handbook, the postal address for the Legal Ombudsman has been updated.

On page 76 of the Handbook, the Equality Code Guidance now makes reference to new Common Best Practice Code for Quality Internships;

On page 87 of the Handbook, a footnote has been added to the Notification Code signposting to the 10% provision of the Recognised Body Framework;

On page 171 of the Handbook, the Company definition has been amended; and

In the Frameworks document several introductions to individual Frameworks are more explicit in their reference to the Outcomes and Overriding Principles.

On page 102 of the Handbook, hyperlink to the FSA register, rather than the FSA homepage

Quick-start Guides (QSG)

  Outcomes-Focused Regulation QSG

  Outcomes and Overriding Principles QSG

  Handbook QSG

  Code of Conduct QSG

  Licensed Body (ABS) Licensing Framework QSG

  Accounts Code QSG

  Complaints Code QSG

  Equality Code QSG

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Framework

View the seven Frameworks in full as a single document

The seven Frameworks can be downloaded within a single PDF document, via the link above. Alternatively, each Framework can be viewed individually:

  Compensation Fund Operating Framework

  Continuing Professional Development Framework

  Licensed Body (ABS) Framework

  Licensed Conveyancer Licensing Framework

  Professional Indemnity Insurance Operating Framework

  Recognised Body Recognition Framework

  Student Training Framework

Licensed Body (ABS) Register

Licensed Body (ABS) Register: Details of Licensed Body (ABS) organisations

Client Charter

The CLC's Client Charter: The outcomes which clients of the regulated community have the right to expect, and the options available to them if they do not receive these outcomes.

Appointment Regulations

The CLC's Regulations For The Appointment And Service Of Council Members 2011

Fees

The CLC's Fees Rules 2010

The CLC's Fees Framework 2011

Adjudication Panel

  The CLC's Adjudication Panel (No 2) Rules 2011

  The CLC's Approved Regulator (Disciplinary Procedure) Rules 2011

  The CLC's Licensing Authority (Disciplinary Procedure) Rules 2011

Discipline and Appeals Committee

  The CLC's Discipline and Appeals Committee (Procedure) Rules 2011

  The CLC's Discipline and Appeals Committee Rules 2009

  The CLC's Guidance for the Appointment and Service of Legal Advisors

General Regulatory Chamber - ABS Appeals

Visit http://www.justice.gov.uk/guidance/courts-and-tribunals/tribunals/alternative-business-structures/index.htm

Anti-Money Laundering

The CLC's Guidance for the Prevention of Money Laundering and Combating Terrorist Financing

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