Our new regulatory arrangements include our Client
Charter, which identifies the Outcomes which clients of our regulated community
have the right to expect and the options available to them if their expectations
are not met.
Your licensed conveyancer will always be happy to show you their licence on
request. It should look similar to the sample licence shown here.
Making a complaint
If you were a client of the Licensed Conveyancer please go to the Legal Ombudsman web site. Complaints about the service provided by a licensed conveyancer are considered by the Legal Ombudsman and cannot be initially considered by the CLC. This also covers allegations of misconduct made by a licensed conveyancer's client. Such complaints must be made to the Legal Ombudsman who will decide if the CLC should be notified.
If you were not a client of the Licensed Conveyancer (e.g. you are a lawyer, or the buyer of a property where the licensed conveyancer acted for the seller) the CLC can consider allegations of misconduct. Click here for the CLC Complaints procedure. Click here for the conduct complaint form.